Our Reviews

Professional & Responsive

Our entire experience has been very positive; from initial consultation, through the distinctive photography and most of all the regular contact and helpful approach through the sale. Any queries were handled very quickly, especially those that could cause delays. It was always possible to contact the agent, unlike others we have experience of. We would strongly recommend this team.

Chris Beaumont

Fantastic Service

Fantastic service, wonderful staff who kept us updated all the way through the process, up and beyond. A brilliant estate agent, would highly recommend. Carol

Carol B

Outstanding In Every Respect

Outstanding in every respect

Mr Anthony Saleh

Helpful & Very Professional

helpful and very professional

Dave Dorrity

Very Impressed, Would Recommend

We were very impressed with Sam and the team at Stephanie Macnab estate agents, nothing was a bother and they were always very friendly and helpful to speak with. Would thoroughly recommend.

Sarah D

Fantastic Agents

Fantastic agents, lovely staff and excellent communication. Would highly recommend

Kate Leech

Fantastic Professional Service……

Fantastic professional service all the way through. A great team who have the personal touch! Always Available to contact night or day ! Thank you for all the support over the last few months.

Becky

Very Helpful

Very helpful & friendly estate agent, I’d use them if I was selling, very professional

Phil Parkes

Can’t Recommend Highly Enough

I cannot recommend Steph Macnab and the team enough. From the very first call everything has been incredibly straightforward, and as a first time seller all my questions have been answered with ease. Speaking with the team, Carol, Lucy, Sam and Steph herself has been a delight throughout, and they are always at the end of the phone to help. I would highly recommend Steph Macnab, especially if you’re looking for a sale where you can be confident everything will run smoothly, with a friendly and professional team ready to help.

Lily

Professional, friendly, helpful – brilliant

Buying a house is clearly an anxious time but the thoroughly professional, friendly and helpful approach taken by Stephanie and Carol at Stephanie Macnab made a real difference to us. They have been brilliant to work with – a pleasure. I would recommend them to anyone – without hesitation.

Ben Jones – Birkdale

INCREDIBLE SERVICE

I do not generally leave online reviews, however in this instance, it really could not be more merited.

In a rather complex situation involving 3 simultaneous transactions, the level of support that Stephanie Macnab and her wonderful team offered was quite remarkable.

Indeed, the whole team, especially Steph herself, Sam, Lucy, and Carol were an absolute credit to both their team and the industry.

With over 20 years of personal industry experience, I can count on one hand the number of estate agents that I feel provide genuine support, and critically add value to a transaction. Stephanie Macnab are most certainly one of those.

The quality of the service that they provided, was matched only by their professionalism, and their relentless passion to obtain successful completion for all parties.

We just wanted to express our thanks accordingly.

I vigorously recommend Stephanie Macnab estate agents to others. Matthew

Matthew & Kate Rowne – Scarisbrick

FANTASTIC TEAM

Stephanie and the whole team there couldn’t have done more for us. The put us at ease the whole time and we never felt under pressure (they even helped with our onward purchase that wasn’t with them). All the team are friendly and are on hand if you need any advice, which we did! They recommended movers (Rileys of Southport, by the way, are amazing), solicitors and trades when we needed them. They went above and beyond and I can recommend them enough. (I’d give 10 stars if it would let me).

Mark Wallwork – Hesketh Bank

GREAT COMMUNICATION

Throughout the whole process, we have had great communication from the team, especially Sam. We have felt confident that we were dealing with professionals and received great support and advice at each step. If we were going to sell I would have no hesitation in putting my house on the market with Stephanie Macnab Estate Agents.

Claire Lyons – Formby

TRUE PROFESSIONALS

We have enjoyed a thoroughly professional service from friendly staff. Very easy to keep in touch with during the purchase of our new home. We would recommend Stephanie Macnab Estate Agents.

Andy Dickson – Formby

VERY PROFESSIONAL

It is with great pleasure, that I can recommend Steph and her team.
Our experience in searching for a property to purchase was advertised by them.
We liked how it was advertised and in the way, we were dealt with as potential customers, which decided us to place our property up for sale with them also.
To our delight our property sold within four days through them, having received two offers at the asking price.
Throughout the whole experience, Steph kept us updated on the whole process, a good listener, extremely helpful and she got things done.

Alan Ewan – Hesketh Bank

GREAT COMMUNICATION

Great communication throughout the purchase of my house, always friendly staff even when things became stressful! I would highly recommend using them in the future – Excellent service.

Catherine Robinson – Scarisbrick

JUST TO SAY THANK YOU

Just wanted to say thanks again to you and also if you can pass out thanks onwards to Mr and Mrs Court, please.

You have been really helpful to me and I have appreciated your advice!

Can you thank the Courts for their patience I know we all wanted it sorted sooner! Also, they left the house absolutely spotless so it has made today a lot easier for us!

Also thanks for the wine from the courts and champagne from yourselves! I shall keep those chilled till July when we shall hopefully have another little addition to our house and I will be hopefully sitting in the sun enjoying those!

Thanks,

Angela Key – Formby

HIGHLY RECOMMEND STEPHANIE MACNAB ESTATE AGENTS

I dealt with Sam throughout my purchase. Sam was a fantastic source of support, even though my particular case was extremely stressful (due to utterly diabolical service from solicitors).

 

Sam was very patient and guided me through the process, and quite literally kept me sane. I am truly grateful and appreciate all the help and guidance Sam provided throughout the ‘journey’.

 

Very professional from start to finish.

Jen Mills – Netherton

WHY WOULD YOU GO WITH ANYONE ELSE?

Our experience with Stephanie Macnab has so far been overwhelmingly positive. As a company, they are very quick to respond to queries and they are prompt with the release of the requested information. Their overall communication and attention to detail is refreshing and exceedingly above the standard of any agent we have had the displeasure of dealing with so far.
 
Although we have not yet completed our business with Stephanie Macnab, based upon their performance so far, I have every faith that any issues will be solved swiftly and promptly. Our confidence in their service and professionalism is high.
 
Take it from someone who has recently dealt with multiple agents to secure our next home. Do yourself a favour and save yourself the hassle, take your business to Steph. 

George Peters – Swindon

BRILLIANT SERVICE

Brilliant service once again from the whole team. Steph and colleagues are proactive and highly responsive, with communication systems that have kept us updated at every stage. They are head and shoulders above the rest with their effective, unique approach to marketing and customer service. Thanks to all involved for making the process seamless and stress-free.

Nuala Murphy – Crosby

THANK YOU

We can’t thank Steph and her team enough for everything they did during the sale of our property. What was at times stressful, we were always kept in the loop. We always felt that Steph and her team had our best interest at heart. We are very happy in our new forever home and just want to say a massive thank you.

Dean & Elaine Oliver – Formby

THE WHOLE PROCESS

The whole process went as smoothly as it possibly could. Stephanie and her team keep us informed at all times and sold the property quickly and efficiently. Could not recommend more highly.

Mike Barnfather – Formby

EXCELLENT SERVICE

Excellent service from a patient and understanding business. Stephanie and her team were more than helpful. They went above and beyond the call of duty in this a very tedious house sale. Thanks for your help.

Steve Smith – Formby

FIRST CLASS SERVICE

The whole process has been fantastic in relation to the purchase of a property, moving house is stressful enough but the key is communication and Stephanie Macnab Estate Agents excelled in this department with genuine concern and efficiency at all times, Samantha who handled our purchase was amazing throughout, how often can you say an estate agent always comes back to you the same day !! well this is the service we received here so a massive thanks to all the team and definitely fully deserved of the five-star rating thanks

Darren Middleton – Birkdale

SAFE HANDS

Not having moved home for over 45 years we were expecting a most stressful experience, how wrong we were. From the moment Stephanie Macnab came to give a valuation on our property we knew we were in safe hands. Within a week we had a number of viewings and after a further three days, we had accepted an offer on our house. All in all, a most pleasant experience, professionally carried out. Well done SM.

David & Christine Swannick – Formby

FANTASTIC ESTATE AGENT

Steph was fantastic. I couldn’t fault any part of her service. She was always available for advice and her marketing was far superior than any other agent we came across. I couldn’t recommend her highly enough

Jayne & Brendan Nel – Formby

Very Professional and Proactive

Very professional and proactive service. Sam was excellent and resulted in a very smooth, stress-free purchase. Outstanding, would highly recommend Stephanie and her team.

Gillian Nelson – Southport

Team SM ensured only serious buyers progressed

We were buying through the team at SM I felt they not only worked on behalf of the seller but that they were there to help with any problems we faced. A very professional and supportive team. Never a worry talking to them even if it wasn’t always the news they wanted! Highly recommended.

Karin & Phil Neale – Formby

A thoroughly enjoyable customer experience!

We have just purchased a property in Formby marketed by Steph Macnab. We are delighted with the service, support, advice and attention we received from Steph, Sam and all of the team.
 
All delivered with a very personal touch, Steph and the team’s extensive knowledge of the local area was invaluable to us as newcomers to Formby. Highly recommended!

Chris & Carol Marsh – Formby

Excellent Service

My family has bought and sold properties with Stephanie Macnab Estate Agents. They offer a comprehensive package with excellent results. From your first enquiry to completion they provide a professional service with great communication and availability of knowledgeable staff to guide you through what can be a stressful experience.

Charles Paton – Formby & Southport

 

An Estate Agent that knows their market

Stephanie Macnab couldn’t have offered a better service. Fantastic advice, very proactive and made the process very easy.

Niall Cullen & Jess Foley – Birkdale

Efficient and helpful service

Efficient and helpful service. Proactive marketing strategy

Angela Davies – Formby

Absolutely Brilliant

Stephanie and her team are hard-working, helpful and proactive. We had a sale agreed on our house within three days of going on the market, not least because of the fantastic marketing!
 
We’d recommend Stephanie Macnab to anyone looking to sell their house.

Noel Cross – Southport

We Have had a great experience using…

We have had a great experience using Stephanie Macnab Estate Agents. Both Stephanie and her staff have been lovely and someone was available 7 days a week, with any questions and queries which we had.
 
We would definitely recommend them and would have no issues using them again in the future!

Michael Court – Formby

Steph and her team were professional at…

Steph and her team were professional at all times but also very friendly and empathetic as well as supportive. They took the hassle out of two sales and one purchase (one sale was my late mother’s property and I was dealing with my personal feelings over this). Steph took the utmost care and kept us fully informed throughout the process. She went above her remit in assisting in the smooth transition of all properties in the chain.
 
I would recommend her highly!

Annmarie Jones – Southport

Very Satisfied & Thank You!

We have recently bought a property through Stephanie Macnab Estate Agents. From start to finish it was dealt with professionally, honestly and all phone calls were returned immediately. We felt in very safe hands.
 
Considering the problems of Covid, visits to the property with Lucy were handled safely and nothing was too much trouble, as we needed several visits. She answered most questions and anything she couldn’t, she found out and came back to us quickly.
 
We would not hesitate to recommend this firm. They took the hassle and stress out of moving. Probably the best we have used for efficiency. 

Maureen Condlyffe – Birkdale

YOU MADE IS EASY!

Thanks for making a stressful time as stress free as possible! Kept us upto date throughout the purchase and sale of our house. Would highly recommend.

Dan Gabrielson  – Formby

THANK YOU!

Stephanie and her team were absolutely brilliant with us on our process of buying our first house. I recommend 100% her services. A kind, focused and compassionate professional! Congratulations to everyone and a BIG THANK YOU!

Sofia Magalhaes  – Formby

STEPH WAS VERY PERSONABLE

Steph was very personable and she was enthusiastic about our property, which gave us the confidence that we could achieve our valuation.

Matthew & Elizabeth Sudderick – Formby

WE CAN HIGHLY RECOMMEND STEPHANIE MACNAB AND HER TEAM

We can highly recommend Stephanie Macnab estate agents. Our experience has been particularly positive in respect of receiving an outstanding level of customer care. Nothing is too much trouble for Stephanie and her team. We have been particularly impressed by the level of communication we have experienced outside usual office hours, all our communication has received immediate response. We were delighted with the professional marketing of our property and the professional video was instrumental in generating a high number of viewings resulting in sale agreed. We can not be more delighted with the whole package and service we received.

Anne & Jed Mawdsley – Formby

PROFESSIONAL SERVICE

Stephanie Macnab estates agents provided me with a professional service second to none. Responsive, informative and transparent everything you need if you find the house buying process stressful. Thank you for all your help.

Jolene Hatton – Ainsdale

SIMPLY OUTSTANDING!

Steph has been simply outstanding.

 

After 16 months with 2 other estate agents and no offers, we have sold our house to the first viewer she arranged (of 6 that day). In short, she knows how to sell houses. Her marketing methods are new and refreshing.

 

In particular, she is always contactable, which is reassuring and very different to some of our previous experiences with estate agents.

Graham & Sarah Forbes – Formby

SOMETHING DIFFERENT…

From the first phone call with Steph I knew I was dealing with someone different!  I instantly felt confident that I’d have a different experience and was impressed from the start with her professionalism, enthusiasm and knowledge.

 

Having had our property on the market with another agent for 4 months with little interest and only a handful of viewers, I couldn’t believe it within hours of being on Steph’s website I had 3 viewers booked for the next day!!!

 

The service Steph provides is unlike any other around from always picking up the phone and constantly keeping you in the loop of what is going on.

 

I can not thank Steph enough for making what was an emotional sale for me as stress free as possible and I couldn’t recommend her highly enough.

Lesley Alexandra Jones – Formby

WHERE TO START!

What to say! Steph was stellar from the moment I first spoke with her arranging a valuation to sorting photographer a day later, to sending me 13 good quality viewers the next day… my house was sold in 48 hours.

 

That was just the start though. My endless questions never went unanswered. The phone was picked up every time I called her. Even on a Sunday morning when I had a wobble about my ongoing purchase – she dropped everything to help us. Can’t thank her enough.

Alex Martin – Formby

BEST IN THE AREA BY FAR…

We couldn’t have asked for a better estate agent.

 

Others pale in comparison. She is non stop, chasing leads, viewings galore and isn’t just about selling your property. She wants to find the right fit and listens to the buyers and the sellers needs, matching them beautiful.

 

Her prices are more than reasonable, and packages clear and concise. If you haven’t sold a house before she is great at explaining the market and how things work. Thank you for your fantastic work.

Christina Dempsey – Formby

BEST IN CLASS

Over the years we have bought and sold properties around the UK and overseas. Of these experiences Stephanie Macnab has been our ‘stand out’ estate agent. Her use of great photography, leading edge technology and media tools to present the house was ‘best in class’.

 

Stephanie’s professionalism, proactivity and excellent empathy made our recent home sale a positive experience. We felt the whole property sale was handled in an exemplary and pleasurable manner. We would highly recommend Stephanie as truly outstanding: a highly experienced lady that you can totally rely upon to deliver you a unique service of the highest quality.

Charles & Sally Robson – Formby

Excellent service from a lovely estate agent

Stephanie was an attentive and competent estate agent, she spent as much time as we needed/wanted whilst we viewed the property (nearly an hour).

 

She was very knowledgable about the property and even managed to get a trusted colleague, who was a surveyor, on video call to help us resolve a query about the house.

 

Once the offer was accepted Stephanie has moved very quickly, chasing both parties and is certainly very proactive! I will certainly be recommending her services for anyone we know who are looking to sell their home in the area.

Andrew Tomlinson – Ainsdale

SOLD within 24 hours

We’ve just completed our sale with Stephanie Macnab Estate Agents and couldn’t believe when they told me our house sold within 24 hours of it being on the market.

 

The buyers had many questions and they were able to get their surveyor on Skype to discuss queries the buyers had with the property whilst they were still at the property.

 

Can’t recommend them enough. Thanks Stephanie!

Leon Walsh – Southport

No hassle moving

We have just taken possession of a beautiful house which we found thanks to Stephanie Macnab.

 

The first time we saw the house and met Steph she made us feel relaxed and allowed us as much time as we wanted to look around. In the subsequent weeks we were able to view the property at times convenient to us. Any questions we had Steph took the time to contact the vendor and helped us to move within our timescale.

 

The day we moved in Steph made herself available when we were ready to collect the keys and even arranged a welcome party with one of our new neighbours. She provides a very professional and friendly service.

Samantha Squire – Southport

Steph is fantastic

Steph is fantastic. She listens and understands your desired outcomes and tailors her approach and service accordingly.

 

She is professional, extremely knowledgeable and turns things around extremely quickly. We had experienced a frustratingly slow, reactive process and minimal traction with another real estate agent.

 

Steph took over and used a more modern and proactive approach. Within 48hrs we had 5 viewings, with more in the pipeline. Within 2 weeks we had an offer that exactly met our expectations.

 

Thanks Steph, you’ve been a pleasure to work with and i would highly recommend.

Jen Madeley – Formby

Steph is amazing

After dreading having to deal with the sale of my Grandmother flat, we had nothing to worry about.  Steph is dealing with every thing and I mean everything. We don’t even have to give it a second thought.

 

If you want an estate agent where you are a person with a property to sell rather than just another house in the books. Steph is your lady.

Clare Garrity – Formby

Honest  trustworthy

Having recently had dealings with Steph, if you are looking for someone who is willing to go to great lengths to look after your interests, is honest, trustworthy and easy to deal with then look no further. Thanks for all your help finding our forever home Steph Mike and Ruth

Mike Cooper & Ruth Thompson – Birkdale

Very professional

Very professional and excellent service. Since changing agents to Stephanie I have had 8 viewings in 15 days. She is very knowledgeable and very proactive. I would highly recommend her. 

Helen Walsh –  Formby

Amazing service – highly recommended

After trying to sell our property for many months with 2 different national chains, I was delighted with Steph’s service. Her attention to detail and ideas where a breath of fresh air compared to the very stale “were doing everything we can” that was sent to me by the national chains.

 

Steph has produced an online video uploaded to social media, created virtual pictures to show furniture in the property, compared to the others who put it on Rightmove only.

 

Steph answers the phone at 9 pm at night to maximise conversions which made a huge difference from the national in which for 8 continuous calls during office hours went to voicemail without response.

 

I would definitely recommend Steph to anyone who wants someone who will work tooth and nail to sell their property to earn commission as opposed to branch staff who are content with picking up wages regardless of the success of the sale.

David Hignett –  Southport

Stephanie is a pleasure to deal with

Stephanie is a pleasure to deal with. Very quick to respond to emails and made the daunting process of selling a house a piece of cake. Thanks again.

James Linley – Southport

The Dream Team

Thank you Steph and Simon for providing an excellent service you have been brilliant. 

 

I’d just like to thank Simon and Steph for once again providing a first class service.  I have used Wall and Macnab’s surveys twice now and been 100% satisfied on both occasions. 

 

Arranging an appointment with Steph is very quick and easy. Simon’s reports are returned very quickly which is amazing given the level of detail.  The content is bursting with information as well as a huge number of visuals.  Simon is also there to help with any queries you may have had time to absorb the content of the report so you are left in no uncertain terms. 

 

All in all brilliant, brilliant service from Steph and Simon.  I can’t recommend them enough.  Thank you both so much.

Michael Howard – Liverpool

Excellent Service

Thank you Steph and Simon for providing an excellent service, you have been brilliant.

Dr Raj Patel – Crosby

Fantastic service from this agency

Fantastic service from this agency. I have had several surveys conducted via this agency and have always found their work to be extremely thorough and professional. I would highly recommend.

Kay Bromley – London

Fantastic help and support

Very friendly and professional service! Thank you very much – would definitely recommend.

Barbara Hughes – Rainhill

We were recommended and not disappointed

We were recommended to use Wall & Macnab Ltd by a friend and what a great piece of advice that was.  The help and advice that we’ve received from both Stephanie and Simon during the process of selling and buying our new home has been outstanding.  They have been really helpful in our decision making and have offered friendly honest and professional advice throughout.  I would not hesitate in recommending Stephanie and Simon to you.

David Mottram – Crosby

Stephanie is professional

Stephanie is professional, friendly and easy to contact. She is timely and always delivered when promised to. I would recommend her unreservedly.

Anne Crouch – Edenbridge

Steph is a credit to the estate agency world…

Steph friendly, personable, credible, responsive and has a wealth of experience to call upon.An absolute pleasure to deal with – and she gets results for you.
I’ve dealt with countless estate agents in my line of business over the years and Steph is streets ahead, an exceptional professional.My honest feedback; put your faith in her and she won’t let you down.

Matt Hardman – Birkdale

The best agent ever

I have dealt with Stephanie for a number of years, she is always responsive and focused on your needs as a client, easy to talk to and gets results. I have recommended Steph to several friends as well, and they have all been happy with her service.In a world where estate agents don’t get the best press, Stephanie shines way above the others.

Martin Macmillan – Birkdale

Steph was great from start to finish

Steph was great from start to finish.  Good advice all the way through, very professional and nothing was too much for her.  We would not hesitate to recommend her, she couldn’t have made the process of selling our house easier.

Samantha Tanner  – Formby

Professional and affable

The level of professionalism and understanding of her clients needs is amazing.  I’ve had the benefit of her service and of also of seeing the result of her assistance of friends property requirements. The service she gives is clear, professional and affable.

Tanya Wright – Formby

Brilliant from start to finish

We just wanted to express sincere thanks for all your efforts with our rental property.  As always, you’ve gone above and beyond and treated us like your only clients. We are confident that your fantastic communication and efficiency has resulted in a quick turnaround and we are very grateful for you professionalism and commitment.  After such a positive experience, you’ll be highly recommended and we will, of course, be returning for sales and letting.

Nuala Murphy – Crosby

Friendly, professional and knowledgeable

When letting my property I found Stephanie to offer an outstanding service.  She was very friendly, professional and knowledgeable. Throughout the letting process her level of communication, reliability and honesty was excellent, enabling the whole process to run smoothly by offering invaluable information to help let my property.  I could have not been happier with the high standards and great personal service from start to finish; I would highly recommend Steph Macnab Estate Agents

Craig – Southport

Great work

Thank you for your outstanding work on the surveying of the houses in Portland Street and Marshside Road. Your painstaking efforts enabled me to decide on the Marshside Road property. Thanks for your great work.

Len Capling – Southport

Best possible service

Claire House Children’s Hospice have been working with Stephanie Macnab for over 6½ years. During this time the service has always been efficient and professional, ensuring we are kept legally compliant and informed of any day to day issues in a timely manner. 

 

On numerous occasions Stephanie has gone above and beyond our contractual arrangements to ensure the tenant and Claire House have received the very best possible service.  When preparing the flats for new tenants she has an eye for detail ensuring they look at their best for viewings without spending large sums of money. 

 

I would happily recommend Stephanie and her company to anyone looking for managing agent services.

Bruce Dodd – Claire House Children’s Charity Head of Facilities & Estates – Southport

“I contacted Stephanie Macnab estate agents when letting out one of my properties.  Stephanie provided a highly professional and effective service, keeping me informed every step of the way.  I was very impressed by how my property was advertised, applicants were vetted and a suitable tenant was found in a matter of days.  I would highly recommend Stephanie Macnab Estate agents and will definitely use them again”.

Chris – Southport