I do not generally leave online reviews, however in this instance, it really could not be more merited.
In a rather complex situation involving 3 simultaneous transactions, the level of support that Stephanie Macnab and her wonderful team offered was quite remarkable.
Indeed, the whole team, especially Steph herself, Sam, Lucy, and Carol were an absolute credit to both their team and the industry.
With over 20 years of personal industry experience, I can count on one hand the number of estate agents that I feel provide genuine support, and critically add value to a transaction. Stephanie Macnab are most certainly one of those.
The quality of the service that they provided, was matched only by their professionalism, and their relentless passion to obtain successful completion for all parties.
We just wanted to express our thanks accordingly.
I vigorously recommend Stephanie Macnab estate agents to others. Matthew
Matthew & Kate Rowne – Scarisbrick
Stephanie and the whole team there couldn’t have done more for us. The put us at ease the whole time and we never felt under pressure (they even helped with our onward purchase that wasn’t with them). All the team are friendly and are on hand if you need any advice, which we did! They recommended movers (Rileys of Southport, by the way, are amazing), solicitors and trades when we needed them. They went above and beyond and I can recommend them enough. (I’d give 10 stars if it would let me).
Mark Wallwork – Hesketh Bank
Throughout the whole process, we have had great communication from the team, especially Sam. We have felt confident that we were dealing with professionals and received great support and advice at each step. If we were going to sell I would have no hesitation in putting my house on the market with Stephanie Macnab Estate Agents.
Claire Lyons – Formby
We have enjoyed a thoroughly professional service from friendly staff. Very easy to keep in touch with during the purchase of our new home. We would recommend Stephanie Macnab Estate Agents.
Andy Dickson – Formby
It is with great pleasure, that I can recommend Steph and her team.
Our experience in searching for a property to purchase was advertised by them.
We liked how it was advertised and in the way, we were dealt with as potential customers, which decided us to place our property up for sale with them also.
To our delight our property sold within four days through them, having received two offers at the asking price.
Throughout the whole experience, Steph kept us updated on the whole process, a good listener, extremely helpful and she got things done.
Alan Ewan – Hesketh Bank
Great communication throughout the purchase of my house, always friendly staff even when things became stressful! I would highly recommend using them in the future – Excellent service.
Catherine Robinson – Scarisbrick
JUST TO SAY THANK YOU
Just wanted to say thanks again to you and also if you can pass out thanks onwards to Mr and Mrs Court, please.
You have been really helpful to me and I have appreciated your advice!
Can you thank the Courts for their patience I know we all wanted it sorted sooner! Also, they left the house absolutely spotless so it has made today a lot easier for us!
Also thanks for the wine from the courts and champagne from yourselves! I shall keep those chilled till July when we shall hopefully have another little addition to our house and I will be hopefully sitting in the sun enjoying those!
Angela Key – Formby
HIGHLY RECOMMEND STEPHANIE MACNAB ESTATE AGENTS
I dealt with Sam throughout my purchase. Sam was a fantastic source of support, even though my particular case was extremely stressful (due to utterly diabolical service from solicitors).
Sam was very patient and guided me through the process, and quite literally kept me sane. I am truly grateful and appreciate all the help and guidance Sam provided throughout the ‘journey’.
Very professional from start to finish.
Jen Mills – Netherton
WHY WOULD YOU GO WITH ANYONE ELSE?
George Peters – Swindon
Nuala Murphy – Crosby
Dean & Elaine Oliver – Formby
THE WHOLE PROCESS
Mike Barnfather – Formby
Steve Smith – Formby
FIRST CLASS SERVICE
Darren Middleton – Birkdale
David & Christine Swannick – Formby
FANTASTIC ESTATE AGENT
Jayne & Brendan Nel – Formby
Very Professional and Proactive
Gillian Nelson – Southport
Team SM ensured only serious buyers progressed
Karin & Phil Neale – Formby
A thoroughly enjoyable customer experience!
Chris & Carol Marsh – Formby
Charles Paton – Formby & Southport
An Estate Agent that knows their market
Niall Cullen & Jess Foley – Birkdale
Efficient and helpful service
Angela Davies – Formby
Noel Cross – Southport
We Have had a great experience using…
Michael Court – Formby
Steph and her team were professional at…
Annmarie Jones – Southport
Very Satisfied & Thank You!
Maureen Condlyffe – Birkdale
YOU MADE IS EASY!
Thanks for making a stressful time as stress free as possible! Kept us upto date throughout the purchase and sale of our house. Would highly recommend.
Dan Gabrielson – Formby
Stephanie and her team were absolutely brilliant with us on our process of buying our first house. I recommend 100% her services. A kind, focused and compassionate professional! Congratulations to everyone and a BIG THANK YOU!
Sofia Magalhaes – Formby
STEPH WAS VERY PERSONABLE
Steph was very personable and she was enthusiastic about our property, which gave us the confidence that we could achieve our valuation.
Matthew & Elizabeth Sudderick – Formby
WE CAN HIGHLY RECOMMEND STEPHANIE MACNAB AND HER TEAM
We can highly recommend Stephanie Macnab estate agents. Our experience has been particularly positive in respect of receiving an outstanding level of customer care. Nothing is too much trouble for Stephanie and her team. We have been particularly impressed by the level of communication we have experienced outside usual office hours, all our communication has received immediate response. We were delighted with the professional marketing of our property and the professional video was instrumental in generating a high number of viewings resulting in sale agreed. We can not be more delighted with the whole package and service we received.
Anne & Jed Mawdsley – Formby
Stephanie Macnab estates agents provided me with a professional service second to none. Responsive, informative and transparent everything you need if you find the house buying process stressful. Thank you for all your help.
Jolene Hatton – Ainsdale
Steph has been simply outstanding.
After 16 months with 2 other estate agents and no offers, we have sold our house to the first viewer she arranged (of 6 that day). In short, she knows how to sell houses. Her marketing methods are new and refreshing.
In particular, she is always contactable, which is reassuring and very different to some of our previous experiences with estate agents.
Graham & Sarah Forbes – Formby
From the first phone call with Steph I knew I was dealing with someone different! I instantly felt confident that I’d have a different experience and was impressed from the start with her professionalism, enthusiasm and knowledge.
Having had our property on the market with another agent for 4 months with little interest and only a handful of viewers, I couldn’t believe it within hours of being on Steph’s website I had 3 viewers booked for the next day!!!
The service Steph provides is unlike any other around from always picking up the phone and constantly keeping you in the loop of what is going on.
I can not thank Steph enough for making what was an emotional sale for me as stress free as possible and I couldn’t recommend her highly enough.
Lesley Alexandra Jones – Formby
WHERE TO START!
What to say! Steph was stellar from the moment I first spoke with her arranging a valuation to sorting photographer a day later, to sending me 13 good quality viewers the next day… my house was sold in 48 hours.
That was just the start though. My endless questions never went unanswered. The phone was picked up every time I called her. Even on a Sunday morning when I had a wobble about my ongoing purchase – she dropped everything to help us. Can’t thank her enough.
Alex Martin – Formby
BEST IN THE AREA BY FAR…
We couldn’t have asked for a better estate agent.
Others pale in comparison. She is non stop, chasing leads, viewings galore and isn’t just about selling your property. She wants to find the right fit and listens to the buyers and the sellers needs, matching them beautiful.
Her prices are more than reasonable, and packages clear and concise. If you haven’t sold a house before she is great at explaining the market and how things work. Thank you for your fantastic work.
Christina Dempsey – Formby
BEST IN CLASS
Over the years we have bought and sold properties around the UK and overseas. Of these experiences Stephanie Macnab has been our ‘stand out’ estate agent. Her use of great photography, leading edge technology and media tools to present the house was ‘best in class’.
Stephanie’s professionalism, proactivity and excellent empathy made our recent home sale a positive experience. We felt the whole property sale was handled in an exemplary and pleasurable manner. We would highly recommend Stephanie as truly outstanding: a highly experienced lady that you can totally rely upon to deliver you a unique service of the highest quality.
Charles & Sally Robson – Formby
Excellent service from a lovely estate agent
Stephanie was an attentive and competent estate agent, she spent as much time as we needed/wanted whilst we viewed the property (nearly an hour).
She was very knowledgable about the property and even managed to get a trusted colleague, who was a surveyor, on video call to help us resolve a query about the house.
Once the offer was accepted Stephanie has moved very quickly, chasing both parties and is certainly very proactive! I will certainly be recommending her services for anyone we know who are looking to sell their home in the area.
Andrew Tomlinson – Ainsdale
SOLD within 24 hours
We’ve just completed our sale with Stephanie Macnab Estate Agents and couldn’t believe when they told me our house sold within 24 hours of it being on the market.
The buyers had many questions and they were able to get their surveyor on Skype to discuss queries the buyers had with the property whilst they were still at the property.
Can’t recommend them enough. Thanks Stephanie!
Leon Walsh – Southport
No hassle moving
We have just taken possession of a beautiful house which we found thanks to Stephanie Macnab.
The first time we saw the house and met Steph she made us feel relaxed and allowed us as much time as we wanted to look around. In the subsequent weeks we were able to view the property at times convenient to us. Any questions we had Steph took the time to contact the vendor and helped us to move within our timescale.
The day we moved in Steph made herself available when we were ready to collect the keys and even arranged a welcome party with one of our new neighbours. She provides a very professional and friendly service.
Samantha Squire – Southport
Steph is fantastic
Steph is fantastic. She listens and understands your desired outcomes and tailors her approach and service accordingly.
She is professional, extremely knowledgeable and turns things around extremely quickly. We had experienced a frustratingly slow, reactive process and minimal traction with another real estate agent.
Steph took over and used a more modern and proactive approach. Within 48hrs we had 5 viewings, with more in the pipeline. Within 2 weeks we had an offer that exactly met our expectations.
Thanks Steph, you’ve been a pleasure to work with and i would highly recommend.
Jen Madeley – Formby
Steph is amazing
After dreading having to deal with the sale of my Grandmother flat, we had nothing to worry about. Steph is dealing with every thing and I mean everything. We don’t even have to give it a second thought.
If you want an estate agent where you are a person with a property to sell rather than just another house in the books. Steph is your lady.
Clare Garrity – Formby
Having recently had dealings with Steph, if you are looking for someone who is willing to go to great lengths to look after your interests, is honest, trustworthy and easy to deal with then look no further. Thanks for all your help finding our forever home Steph Mike and Ruth
Mike Cooper & Ruth Thompson – Birkdale
Very professional and excellent service. Since changing agents to Stephanie I have had 8 viewings in 15 days. She is very knowledgeable and very proactive. I would highly recommend her.
Helen Walsh – Formby
Amazing service – highly recommended
After trying to sell our property for many months with 2 different national chains, I was delighted with Steph’s service. Her attention to detail and ideas where a breath of fresh air compared to the very stale “were doing everything we can” that was sent to me by the national chains.
Steph has produced an online video uploaded to social media, created virtual pictures to show furniture in the property, compared to the others who put it on Rightmove only.
Steph answers the phone at 9 pm at night to maximise conversions which made a huge difference from the national in which for 8 continuous calls during office hours went to voicemail without response.
I would definitely recommend Steph to anyone who wants someone who will work tooth and nail to sell their property to earn commission as opposed to branch staff who are content with picking up wages regardless of the success of the sale.
David Hignett – Southport
Stephanie is a pleasure to deal with
Stephanie is a pleasure to deal with. Very quick to respond to emails and made the daunting process of selling a house a piece of cake. Thanks again.
James Linley – Southport
The Dream Team
Thank you Steph and Simon for providing an excellent service you have been brilliant.
I’d just like to thank Simon and Steph for once again providing a first class service. I have used Wall and Macnab’s surveys twice now and been 100% satisfied on both occasions.
Arranging an appointment with Steph is very quick and easy. Simon’s reports are returned very quickly which is amazing given the level of detail. The content is bursting with information as well as a huge number of visuals. Simon is also there to help with any queries you may have had time to absorb the content of the report so you are left in no uncertain terms.
All in all brilliant, brilliant service from Steph and Simon. I can’t recommend them enough. Thank you both so much.
Michael Howard – Liverpool
Thank you Steph and Simon for providing an excellent service, you have been brilliant.
Dr Raj Patel – Crosby
Fantastic service from this agency
Fantastic service from this agency. I have had several surveys conducted via this agency and have always found their work to be extremely thorough and professional. I would highly recommend.
Kay Bromley – London
Fantastic help and support
Very friendly and professional service! Thank you very much – would definitely recommend.
Barbara Hughes – Rainhill
We were recommended and not disappointed
We were recommended to use Wall & Macnab Ltd by a friend and what a great piece of advice that was. The help and advice that we’ve received from both Stephanie and Simon during the process of selling and buying our new home has been outstanding. They have been really helpful in our decision making and have offered friendly honest and professional advice throughout. I would not hesitate in recommending Stephanie and Simon to you.
David Mottram – Crosby
Stephanie is professional
Stephanie is professional, friendly and easy to contact. She is timely and always delivered when promised to. I would recommend her unreservedly.
Anne Crouch – Edenbridge
Steph is a credit to the estate agency world…
Steph friendly, personable, credible, responsive and has a wealth of experience to call upon.An absolute pleasure to deal with – and she gets results for you.
I’ve dealt with countless estate agents in my line of business over the years and Steph is streets ahead, an exceptional professional.My honest feedback; put your faith in her and she won’t let you down.
Matt Hardman – Birkdale
The best agent ever
I have dealt with Stephanie for a number of years, she is always responsive and focused on your needs as a client, easy to talk to and gets results. I have recommended Steph to several friends as well, and they have all been happy with her service.In a world where estate agents don’t get the best press, Stephanie shines way above the others.
Martin Macmillan – Birkdale
Steph was great from start to finish
Steph was great from start to finish. Good advice all the way through, very professional and nothing was too much for her. We would not hesitate to recommend her, she couldn’t have made the process of selling our house easier.
Samantha Tanner – Formby
Professional and affable
The level of professionalism and understanding of her clients needs is amazing. I’ve had the benefit of her service and of also of seeing the result of her assistance of friends property requirements. The service she gives is clear, professional and affable.
Tanya Wright – Formby
Brilliant from start to finish
We just wanted to express sincere thanks for all your efforts with our rental property. As always, you’ve gone above and beyond and treated us like your only clients. We are confident that your fantastic communication and efficiency has resulted in a quick turnaround and we are very grateful for you professionalism and commitment. After such a positive experience, you’ll be highly recommended and we will, of course, be returning for sales and letting.
Nuala Murphy – Crosby
Friendly, professional and knowledgeable
When letting my property I found Stephanie to offer an outstanding service. She was very friendly, professional and knowledgeable. Throughout the letting process her level of communication, reliability and honesty was excellent, enabling the whole process to run smoothly by offering invaluable information to help let my property. I could have not been happier with the high standards and great personal service from start to finish; I would highly recommend Steph Macnab Estate Agents
Craig – Southport
Thank you for your outstanding work on the surveying of the houses in Portland Street and Marshside Road. Your painstaking efforts enabled me to decide on the Marshside Road property. Thanks for your great work.
Len Capling – Southport
Best possible service
Claire House Children’s Hospice have been working with Stephanie Macnab for over 6½ years. During this time the service has always been efficient and professional, ensuring we are kept legally compliant and informed of any day to day issues in a timely manner.
On numerous occasions Stephanie has gone above and beyond our contractual arrangements to ensure the tenant and Claire House have received the very best possible service. When preparing the flats for new tenants she has an eye for detail ensuring they look at their best for viewings without spending large sums of money.
I would happily recommend Stephanie and her company to anyone looking for managing agent services.
Bruce Dodd – Claire House Children’s Charity Head of Facilities & Estates – Southport
“I contacted Stephanie Macnab estate agents when letting out one of my properties. Stephanie provided a highly professional and effective service, keeping me informed every step of the way. I was very impressed by how my property was advertised, applicants were vetted and a suitable tenant was found in a matter of days. I would highly recommend Stephanie Macnab Estate agents and will definitely use them again”.